Service Manager
Company: Critter Control Operations, Inc.
Location: Seattle
Posted on: May 8, 2024
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Job Description:
The District Service Manager is responsible for leading the
recurring service team and assisting in recruiting, training, and
development of technicians within their district. As a District
Service Manager, you will direct the service, routing and
scheduling functions of your district to provide quality service to
customers and achieve district performance objectives. District
Service Managers are responsible for the overall direction,
coordination, and evaluation of the recurring services operation
and customer experience.
Your Daily Duties
- - Conduct on-going training in customer service skills, technical
and safety policies,
- - Evaluate quality of service provided to customers, develop
procedures to minimize customer complaints, increase customer
retention
- - Ensure compliance with DOT and fleet maintenance.
- - Assist territories that have employees on vacation or
terminated
- - M&S management for District chemical orders, wildlife
control supplies, etc.
- - Route management to ensure completions and allowance reduction
and optimize routing and scheduling
- - AR management in partnership with the District Manager
- - Weekly technician ride-alongs and ongoing training
- - Become an employee handbook expert
- - Stabilize revenue and production after employee loss or during
employee vacation
- - Maintain licensure for employees within district and assist
with renewals ensuring state compliance
You W
Keywords: Critter Control Operations, Inc., Auburn , Service Manager, Executive , Seattle, Washington
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