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Solution Engineer I, MDM

Company: ZONES
Location: Auburn
Posted on: February 16, 2021

Job Description:

Description

As an Associate Mobile Device Management (MDM) Solution Engineer your tasks may vary day-to-day but primarily will focus on Customer Professional Services implementations, consulting and operation automation as well as best-of-class support for MDM deployments. The ideal candidate will be able to adapt seamlessly to the organization and the customers we serve, be technically savvy as well as enjoy learning new technologies. This role will also work with a team of Solution Engineers that will require mentoring as well as the creation of a larger set of repeatable reference architectures for use by additional delivery teams.

Required Skills

Minimum 2+ years of MDM Implementation, System Administration and/or Migration experience within the following offerings
M365/O365 - Intune and AutoPilot
Apple DEP, VPP and Jamf Pro
Azure Information Protection and DLP
Mobile Iron, Air Watch or VMWare Workspace One
Android application store deployments
Integration of mobile capabilities (High Availability device/App VPN, Wireless Local Area Network Security, LOB/store apps, etc...)
Adopting, implementing, and documenting repeatable change processes and best practices for our internal Team's
Assist Customers with uploading, updating, maintaining, and deleting Windows Mobile, iOS, and Android Apps as needed based on the engagement requirements
Additionally, many of our customers require guidance or consulting in:
Creating, configuring, and maintaining security policies on the MDM platform
Understanding MDM reporting capabilities
Creating, updating, and maintaining users and device owners in the MDM platform they choose
Assessing MDM capabilities and provide recommendations on optimization and usage
Working with customers to resolve technical issues
Performing data, speed, and App usage analysis on Client deployed mobile devices
Creating user documentation (Tips, tricks, FAQs) as new features and Apps are deployed for Clients if needed
Assisting with piloting and testing new Apps for Enterprise use if needed

This position will require you to acquire at least one of the following certifications below within the first year of employment if you do not already possess them:
M365 - MS-500 Microsoft Security Administration
VMware - VCP-DW 2020 VMWare Certified Profession
If your certifications are out-of-date then you will be required to renew these certifications in addition to filling any gaps within the first year

Drafting reference architectures (runbooks) for future reuse by the larger Zones Engineering team
Technically minded and understands a wide range of MDM system platforms
Clear comprehension of the overall IT infrastructure and application stack
Analytical skills to assist in the resolution of complex issues that may be time sensitive
Ability to estimate effort to complete tasks and meet pre-defined objectives
Ability to plan, organize, schedule, and manage activities during delivery and management of a project once the primary deliverables are complete

Nice to have Skills

Experience with Active Directory
Experience with Security Technologies
Experience with SCCM
Some network configuration experience (Firewalls, VPN, Routers/Switches, and Load Balancers)

Specific Duties and Responsibilities

Liaison with the Pre-Sales Solution Architect to validate technical approaches as well as estimated level of effort, in-scope, out-of-scope, etc.
Work directly with the PMO to coordinate pre-kickoff, implementation as well as long term management duties for each customer engagement
Specifically, you will be expected to assist in managing expectations for Customer implementations, schedules (timeline), and overall planning both with the internal Zones Team as well as with the Customer

Assist in Customer MDM Proof-of-Concepts, Implementations and Consulting engagements
Participate in 24/7 technical support coverage across the MDM environment and applications as necessary
Creation of thorough specifications, plans and activities to ensure successful Customer implementations or migrations
Provide responsible, timely, detailed status of progress and expectations
Drive to change and constantly improve the service that is delivered to the Customer with minimum disruption
Communicate with either on-shore or off-shore MDM Solution Engineers within your project team as needed

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

At Zones, we don't just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.

Keywords: ZONES, Auburn , Solution Engineer I, MDM, Engineering , Auburn, Washington

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