AuburnWARecruiter Since 2001
the smart solution for Auburn jobs

Director, Process Improvement

Company: ZONES
Location: Auburn
Posted on: January 7, 2021

Job Description:


Position Overview

The Director, Process Improvement is a crucial enabler of process improvement and applies the skills of business & process consulting to lead process improvement & change within the organization. The Director must live the Lean principles and techniques that focus on optimizing value through a fact-based decision process. This catalyst's key role is to oversee and direct process improvement in cross-functional teams to help them achieve business goals and to support constructive change from an improvement project's conception onward and to transfer the ownership to the appropriate teams as the project matures to implementation. The Director should always be aware of the enterprise-wide implications of the changes at the work-team level. Understanding the characteristics of changing toward a Lean Enterprise will allow thinking "two steps ahead" of the current focus of activity and assure that the overall value stream realizes the benefits of local improvements. It is important for the Director to initiate & drive to completion the end to end process definition, across functions. The goal behind the process mapping exercise would be to instigate/lead the right discussions preceding/during/after the introduction of changes and improve the uptake/success of the overall initiative. The outcome would be clarity among the various stakeholders on the AS-IS and TO-BE processes as well as buy-in for the same. The role would be measured by the cost/productivity gains to the organization, from the investment in said changes.

Zones is a diverse technology company with over $2 billion USD in revenue and clients ranging from mid-market companies to Fortune 500 enterprises. Our business model is complex, and we are rapidly evolving from a product sales company to an IT solutions and services company. This requires us to transform how we interact with our customers, what steps we take to empower our team members, and how we optimize our internal operations and our interactions with vendors and partners.

Key Responsibilities:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Process Improvement Director's primary responsibility is to:

Partner with Zones Directors/Executives of various functions to identify opportunities to advance the maturity level of their processes in order to better serve internal and external customers.
Understand broad impacts of process improvements and on-going initiatives that may impact stakeholders' ability or capacity to adopt change.
Utilize financial measures and analysis of operational impacts to evaluate the cost and benefits of current processes and identification of potential areas for improvement.
Work with cross-functional team members to understand processes, root causes and outcomes. and provide analysis and preparation of recommendations that will drive greater productivity, reduce waste, or eliminate duplication.
Organize and facilitate meetings of multiple departments in order to share ideas, discuss opportunities, provide guidance, lead process changes and coordinate with the IT organization at the appropriate stage.
Gather benchmarking data and create/update metrics & audit processes to ensure established goals are met and process improvements are sustained.
Plan, manage, and execute medium to large size process improvement initiatives.
Collect and present issues and risks to senior leadership for awareness, decisions, and action.

We are seeking candidates with the experience and skills described below:

Who You Are:

You are someone who successfully drives process improvement efforts across the business units, to achieve significant financial, operational, customer satisfaction, and/or employee satisfaction impact. You are skilled at leading by example in the delivery of high impact projects and will work at all levels of the organization to take challenging, ambiguous, or visionary concepts, and turn them into well scoped projects and deliver successful process improvement results in a time efficient manner. You have tremendous business and financial acumen, knowledge of Lean methodology, written and verbal communication skills, relationship building and influencing abilities.

You Possess:

7+ years of work experience in relevant consulting services engagements or business environments implementing process mapping/changes
Familiarity with process improvements that include both business process optimization and enterprise-level application changes
Track record of strategic business planning/design for cross-functional business transformation initiatives.
Experience in working with and influencing senior management and C-level executives on implementation of recommendations.
Understanding of IT product and project life cycle.
Domain knowledge within Sales and Distribution business models
Working knowledge of Microsoft Visio, Microsoft Project, and/or similar tools


Bachelor's degree in industrial engineering or a related field, or equivalent experience.
Process Certifications (Six Sigma, BPM, ITIL or equivalent) are required.
Change Management certification is preferred.
MBA is preferred.

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

At Zones, we don't just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.

Keywords: ZONES, Auburn , Director, Process Improvement, Executive , Auburn, Washington

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Brand Marketing Manager
Description: Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldFor over 20 years, we have been the industry leader in application delivery. Now, we---re (more...)
Company: F5 Networks
Location: Seattle
Posted on: 01/19/2021

Technical Program Manager- Systems
Description: Are you ready for a change At ZT Systems, we put People First, and from day one our team members make a difference. A fast-growing key player in a multibillion-dollar market, ZT designs and builds hyperscale (more...)
Company: ZT Systems
Location: Seattle
Posted on: 01/19/2021

Travel Nurse RN - Case Management - $2,343 per week
Description: Host Healthcare is seeking a travel nurse RN Case Management for a travel nursing job in Seattle, Washington.Job Description Requirements ul li Specialty: Case Management li Discipline: RN li (more...)
Company: NurseFly
Location: Seattle
Posted on: 01/19/2021

Sales and Service Manager
Description: Sales and Service Manager -- JOB SUMMARY - The Sales and Service Manager SSM ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through (more...)
Company: 24 Hour Fitness
Location: Seattle
Posted on: 01/19/2021

Food Service Manager - Log Cabin Resort - Olympic Peninsula
Description: OverviewAramark NYSE: ARMK proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural (more...)
Company: Aramark
Location: Seattle
Posted on: 01/19/2021

Director of Nursing
Description: Director of Nursing Services - Port Townsend, WAWe have a new employment opportunity for a Director of Nursing to lead clinical services for a Long-term Care / Skilled Nursing Facility LTC
Company: Executive Search Solutions
Location: Port Townsend
Posted on: 01/19/2021

Hospice Medical Director - PRN
Description: Jobs and Careers at the U.S. Medical Management Talent Network U.S. Medical Management USMM is an affiliate of a leading Fortune 100 company. A national organization built on a continuum of care with (more...)
Company: Visiting Physicians Association
Location: Marysville
Posted on: 01/19/2021

Salon Manager
Description: Job DescriptionOverview We know hair is more than just a sport or hobby: It's in your DNA. HairMasters is where a new breed of salon managers are changing the way they work. It all starts with celebrating (more...)
Company: HairMasters
Location: Seattle
Posted on: 01/19/2021

Assistant Manager 2yrs DP B
Description: Fun. Flexibility. Growth.Are you looking for a fun and exciting environment, flexible work schedule, or an opportunity for growth Blending all of these together is the difference between a good job and (more...)
Company: Applebee's
Location: Lynnwood
Posted on: 01/19/2021

Manager Interventional Radiology Wanted for Pacific Northwest Hospital System
Description: Are you a leader in Interventional Radiology looking to take that next step in
Company: Mission Recruiting
Location: Seattle
Posted on: 01/19/2021

Log In or Create An Account

Get the latest Washington jobs by following @recnetWA on Twitter!

Auburn RSS job feeds