Director, Process Improvement
Posted on: January 7, 2021
The Director, Process Improvement is a crucial enabler of process
improvement and applies the skills of business & process consulting
to lead process improvement & change within the organization. The
Director must live the Lean principles and techniques that focus on
optimizing value through a fact-based decision process. This
catalyst's key role is to oversee and direct process improvement in
cross-functional teams to help them achieve business goals and to
support constructive change from an improvement project's
conception onward and to transfer the ownership to the appropriate
teams as the project matures to implementation. The Director should
always be aware of the enterprise-wide implications of the changes
at the work-team level. Understanding the characteristics of
changing toward a Lean Enterprise will allow thinking "two steps
ahead" of the current focus of activity and assure that the overall
value stream realizes the benefits of local improvements. It is
important for the Director to initiate & drive to completion the
end to end process definition, across functions. The goal behind
the process mapping exercise would be to instigate/lead the right
discussions preceding/during/after the introduction of changes and
improve the uptake/success of the overall initiative. The outcome
would be clarity among the various stakeholders on the AS-IS and
TO-BE processes as well as buy-in for the same. The role would be
measured by the cost/productivity gains to the organization, from
the investment in said changes.
Zones is a diverse technology company with over $2 billion USD in
revenue and clients ranging from mid-market companies to Fortune
500 enterprises. Our business model is complex, and we are rapidly
evolving from a product sales company to an IT solutions and
services company. This requires us to transform how we interact
with our customers, what steps we take to empower our team members,
and how we optimize our internal operations and our interactions
with vendors and partners.
The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
The Process Improvement Director's primary responsibility is
Partner with Zones Directors/Executives of various functions to
identify opportunities to advance the maturity level of their
processes in order to better serve internal and external
Understand broad impacts of process improvements and on-going
initiatives that may impact stakeholders' ability or capacity to
Utilize financial measures and analysis of operational impacts to
evaluate the cost and benefits of current processes and
identification of potential areas for improvement.
Work with cross-functional team members to understand processes,
root causes and outcomes. and provide analysis and preparation of
recommendations that will drive greater productivity, reduce waste,
or eliminate duplication.
Organize and facilitate meetings of multiple departments in order
to share ideas, discuss opportunities, provide guidance, lead
process changes and coordinate with the IT organization at the
Gather benchmarking data and create/update metrics & audit
processes to ensure established goals are met and process
improvements are sustained.
Plan, manage, and execute medium to large size process improvement
Collect and present issues and risks to senior leadership for
awareness, decisions, and action.
We are seeking candidates with the experience and skills described
Who You Are:
You are someone who successfully drives process improvement efforts
across the business units, to achieve significant financial,
operational, customer satisfaction, and/or employee satisfaction
impact. You are skilled at leading by example in the delivery of
high impact projects and will work at all levels of the
organization to take challenging, ambiguous, or visionary concepts,
and turn them into well scoped projects and deliver successful
process improvement results in a time efficient manner. You have
tremendous business and financial acumen, knowledge of Lean
methodology, written and verbal communication skills, relationship
building and influencing abilities.
7+ years of work experience in relevant consulting services
engagements or business environments implementing process
Familiarity with process improvements that include both business
process optimization and enterprise-level application changes
Track record of strategic business planning/design for
cross-functional business transformation initiatives.
Experience in working with and influencing senior management and
C-level executives on implementation of recommendations.
Understanding of IT product and project life cycle.
Domain knowledge within Sales and Distribution business models
Working knowledge of Microsoft Visio, Microsoft Project, and/or
Bachelor's degree in industrial engineering or a related field, or
Process Certifications (Six Sigma, BPM, ITIL or equivalent) are
Change Management certification is preferred.
MBA is preferred.
As a rapidly growing global provider of IT solutions, we've
expanded from Seattle to Sydney and beyond - with reach in over 80
countries around the world. Today's top brands count on Zones and
our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo,
and more - to transform their enterprises. To support this
transformation, Zones offers products and services across four
Solution Environments: Workplace Modernization, Network
Optimization, Data Center Transformation, and Security
Zones offers a comprehensive Benefits package
While we're committed to providing top-tier solutions, we're just
as committed to supporting our own team. Our employees enjoy a
variety of comprehensive benefits, including medical/dental/vision
coverage, life insurance, a 401(k) plan with matching provision,
paid time off, and much more. And as a Minority Business
Enterprise, a Corporate Plus member of the Northwest Minority
Supplier Development Council, and an Equal Employment Opportunity
Employer, our community is just as diverse.
At Zones, work is more than a job - it's an exciting career
immersed in an inventive, collaborative culture. If you're
interested in working on the cutting edge of IT innovation, sales,
engineering, operations, administration, and more, Zones is the
place for you!
At Zones, we don't just acknowledge diversity, we make it the
foundation of how we conduct business and how we support our
employees and communities. Zones is a certified Minority Business
Enterprise (MBE) and Corporate Plus member of the Northwest MSDC
(Minority Supplier Development Council). We are committed to equal
employment opportunity regardless of race, color, ancestry,
religion, sex, sexual orientation, national origin, age,
citizenship, marital status, disability, gender identity or Veteran
Keywords: ZONES, Auburn , Director, Process Improvement, Executive , Auburn, Washington
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