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Director, Product Management

Company: ZONES
Location: Auburn
Posted on: February 16, 2021

Job Description:


Position Overview

The Director Product Management will be responsible for working with delivery team to provide end-to-end road-mapping, deployment, and change management related to our global enterprise platforms. The Director will work with multiple teams across the business, such as Sales, Finance, and Supply Chain, to develop a deep understanding of their needs and to deliver solutions that will have a significant impact on operational efficiencies and servicing effectiveness.

Zones is a diverse technology company with over $2 billion USD in revenue and clients ranging from mid-market companies to Fortune 500 enterprises. Our business model is complex, and we are rapidly evolving from a product sales company to an IT solutions and services company. This requires us to transform how we interact with our customers, what steps we take to empower our team members, and how we optimize our internal operations and our interactions with vendors and partners.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Director Product Management's primary responsibility is to:

Ensure all business teams are ready for the rollout of the global solution.
Ensure the product is ready at launch and that it retains its innovative edge over its lifetime.
Collaborate with Product Managers to identify needs and manage the "to-be" solution deployment.
Assist with triage and prioritization of issues raised during implementation, provide post go-live operational support, and lead ongoing transformational initiatives.
Generate reports and product documentation; orchestrate the creation and maintenance of internal and external stakeholder training.

Ensure that departments are successfully adopting new processes and technologies.
Enable teams to drive innovation and encourage use of the entire platform and its related technologies by promoting available functionality and exploring additional opportunities for improvement.
Collaborate with cross-functional teams to create and drive advanced offerings to improve business outcomes.
Direct Product Managers in the creation and maintenance of roadmaps for enterprise software.

We are seeking candidates with the following experience and skills:

Who You Are:

You are a strong communicator with the ability to execute plans in a cross-functional team environment. You have a drive to execute portfolios to ensure the ongoing success of multiple teams and you have demonstrated this over the course of your career. You have a strong bias toward data-driven decision making and you have an innate ability to understand how metrics relate to business problems and to each other.

You Possess:

8+ years of product management and global process change experience.
10 years of experience working in a software organization.
Experience using enterprise products to develop client or business solutions.
Thorough understanding of processes and best practices for one or more of the following: Sales, Finance, or Supply Chain.
Thorough understanding of how to manage cross-functional teams.
Strong client services orientation and accustomed to taking an active role in executing complex portfolios.
Strong written and verbal communications skills, ability to interact with executives in the organization, and the ability to tailor messages appropriately.
Strong ability to represent and document strategic plans, business processes, and business cases.


Bachelor's degree in computer science or a related field, or equivalent experience.
Certification in Product or Change Management is preferred.

As a rapidly growing global provider of IT solutions, we've expanded from Seattle to Sydney and beyond - with reach in over 80 countries around the world. Today's top brands count on Zones and our world-class partners - Microsoft, Apple, Cisco, Dell, Lenovo, and more - to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Zones offers a comprehensive Benefits package

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job - it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

At Zones, we don't just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.

Keywords: ZONES, Auburn , Director, Product Management, Executive , Auburn, Washington

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