Director, Technical Program Management
Company: Walmart
Location: Auburn
Posted on: May 14, 2022
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Job Description:
Position Summary What you'll doAbout WalmartWalmart helps people
around the world save money and live better anytime and anywhere in
retail stores, online and through their mobile devices. Each week,
more than 260 million customers and members visit our more than
11,000 stores under 71 banners in 28 countries and e-commerce
websites in 11 countries. With fiscal year 2017 sales of
approximately $486 billion, Walmart employs 2.3 million associates
worldwide.Our purpose of saving people money so they can live
better is based on our core values and culture of service to the
customer; respect for the individual; strive for excellence; and
act with integrity. Our strategy to deliver on this commitment is
founded on the objectives of making every day easier for busy
families; changing how we work; delivering results and operating
with discipline; and being the most trusted retailer. Our ultimate
success depends on creating shared value for all stakeholders:
customers, associates, communities and shareholders.We are at a
unique point in our company history and in the history of retail.
We are changing our way of thinking and working as we develop a
truly omnichannel customer experience and organization. We---re
looking for exceptional individuals to join us on that
journey.About the RoleWe---re looking for an experienced Director,
Technical Program Management to join the Customer Care team. In
this role you will: Develop and drive optimization strategies for
infrastructure delivery processes by identifying and integrating
best practices and standards. Develop and drive key program
metrics; evaluate and drives implementation of optimization plans;
and evaluates resource effectiveness and efficiency. Oversee and
drive customer service and partnership development by driving
strong partnerships with key stakeholders across the organization.
Develop roadmaps and oversees delivery alignment; conducts regular
cadenced business reviews with vendors and customers; and addresses
high level concerns with vendor performance. Drive delivery and
business expectations for technical programs by evaluating the
ongoing effectiveness of current plans, programs, and initiatives;
oversees and evaluates program team consulting processes and
delivery; and develops program and process optimization strategies.
Provide overall direction by analyzing business objectives and
customer needs; developing, communicating, building support for,
and implementing business strategies, plans, and practices;
analyzing costs and forecasts and incorporating them into business
plans; determining and supporting resource requirements; evaluating
operational processes; measuring outcomes to ensure desired
results; identifying and capitalizing on improvement opportunities;
promoting a customer environment; and demonstrating adaptability
and sponsoring continuous learning. Develop and implement
strategies to attract and maintain a highly skilled and engaged
workforce by diagnosing capability gaps; recruiting, selecting, and
developing talent; supporting mentorship, workforce development,
and succession planning; and leveraging the capabilities of new and
existing talent. Cultivate an environment where associates respect
and adhere to company standards of integrity and ethics by
integrating these values into all programs and practices;
developing consequences for violations or non-compliance; and
supporting the Open Door Policy. Develop and leverage internal and
external partnerships and networks to maximize the achievement of
business goals by sponsoring and leading key community outreach and
involvement initiatives; engaging key stakeholders in the
development, execution, and evaluation of appropriate business
plans and initiatives; and supporting associate efforts in these
areas. Required Experience 7 years of experience in program
management or related field Strong oral and written communication
skills --- including the ability to develop and deliver complex
messages in a simple, actionable way Strong analytical skills ---
creative problem solver that can run analyses using sources of
information from disparate sources and deliver comprehensive,
balanced, and actionable analysis Proven ability to bridge data
with business insights and context to drive relevant, actionable
output Team player who is a self-starter and able to thrive in a
fast-paced, results-oriented environment Customer-centricity,
passion, and curiosity: passionate about learning about and
improving the Walmart customer experience Previous eCommerce or
Retail experience About the Customer Care teamWalmart---s Customer
Care team is committed to identifying and visualizing customer
defects and friction, and to elevating the voice of the customer to
drive meaningful improvements. This role will underpin efforts to
transform customers--- Walmart shopping experience by making
customer data and insights easy to access and understand, and by
identifying and measuring customer experience improvement
opportunities.We are looking for a customer- and data-obsessed
individual who thrives in ambiguity, has innate curiosity to
explore and learn, and has a passion for data. The work you lead
will touch millions of customers across our online and stores
experiences.Our team has broad reach, high exposure, and deep
impact. We work cross-functionally across many areas of the
business (think: supply chain, store operations, product,
marketing, finance, customer care) and get a unique view of what it
takes to run a successful omni-channel retailerWe---re virtual
Working virtually this year has helped us make quicker decisions,
remove location barriers across our global team, be more flexible
in our personal lives and spend less time commuting. Today, we are
reimagining the tech workplace of the future by making a permanent
transition to virtual work for most of our team. Of course, being
together in person is an important part of our culture and shared
success. We---ll collaborate in person at a regular cadence and
with purpose. Benefits & Perks: Beyond competitive pay, you can
receive incentive awards for your performance. Other great perks
include 401(k) match, stock purchase plan, paid maternity and
parental leave, PTO, multiple health plans, and much more. Equal
Opportunity Employer Walmart, Inc. is an Equal Opportunity Employer
--- By Choice. We believe we are best equipped to help our
associates, customers and the communities we serve live better when
we really know them. That means understanding, respecting and
valuing diversity- unique styles, experiences, identities, ideas
and opinions --- while being inclusive of all people. Minimum
Qualifications Outlined below are the required minimum
qualifications for this position. If none are listed, there are no
minimum qualifications. Bachelor of Science and 7 years' technical
program management experience OR 11 years' technical program
management experience. 2 Years Supervisory Experience Preferred
Qualifications Outlined below are the optional preferred
qualifications for this position. If none are listed, there are no
preferred qualifications. Primary Location17432 SE 270TH PL,
COVINGTON, WA 98042-4962, United States of America
Keywords: Walmart, Auburn , Director, Technical Program Management, Executive , Auburn, Washington
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