Customer Accounts Manager
Company: Aarons
Location: Auburn
Posted on: January 18, 2023
Job Description:
We are Aaron's - an industry leader in the sales and
lease-to-own retail industry known for quality brand names and
superior customer service. We provide our team members the
opportunity to reach their full potential in a team-oriented,
high-energy, recognition-based environment with competitive pay and
benefits. This is much more than a job - it is a career with
purpose.Average Annual Total Compensation $48,909** -This is a
non-exempt role, paid an hourly wage. The average pay reflected
includes base wages for average hours scheduled and average
incentive compensation for this role over a twelve month time
period. All average pay/compensation amounts are estimates and are
not guarantees of any specific hourly wage or incentive
compensation amount, nor of future performance. - -Aaron's Customer
Account Managers drive the success of our stores by leading the
customer accounts department with the primary goal of achieving
company standards for collections and lease renewals. As a Customer
Account Manager, you will strategically influence team performance
to help our customers achieve their goals of ownership and assume a
wide variety of job functions at the direction of the General
Manager.Skills for Success Customer Account Managers can connect
and relate well to people, demonstrate empathy, listen attentively,
and successfully navigate difficult conversations. Strong
leadership, multi-tasking, organizational, and
negotiation/persuasion skills are essential. Like all Aaron's team
members, Customer Account Managers share our purpose and passion
for making a real difference in the lives of others and the rewards
that come from creating strong personal connections for life. The
Work
- Attainment and upkeep of customers' accounts including
maintaining updated customer information in the store computer
system and documenting all customer payment appointments
- Assist General Manager with operational functions which include
account recommendations, payment frequency and payment history to
monitor accuracy
- Second up to the General Manager
- Build authentic customer relationships to support customers in
their ownership goals and drive sales
- Manage the collections process by counseling customers to gain
timely lease/merchandise renewals
- Review and close lease agreements, which includes confirming
customer identification, collecting money and obtain customer
signatures on lease agreements
- Contact customers who have not renewed merchandise
agreements
- Maintain customers contact over the phone and through home
visits
- Update customers information and maintain accuracy
- Manage entire accounts staff to achieve daily, weekly and
monthly accounts department goals
- Clean and certify merchandise in the cleaning station for all
merchandise personally returned
- Complete and maintain weekly vehicle maintenance sheet and
route sheets daily
- Load, secure and protect product in company vehicle
- Safely operate company vehicle
- Assist the Sales Team as needed
- Any other reasonable duties requested by managementRequirements
- United States at least 21 years old with a valid state
-Driver's License and compliance with the Company's Driver
Qualification -Policy; including satisfactory MVR (driving record).
Canada at least the -age of 18. - - -
- Must meet DOT requirements to obtain certification in required
states (United States)
- Ability to work schedule of hours varying from 8 am to 9
pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs.
with the assistance of a dolly
- Two years of college or two years of previous management
experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all
functions of the store and multitasking effectively
- Proper telephone etiquette
- Uphold the Aaron's Brand and protect company assets
- Maintain a professional appearance
- Proficient computer skillsAaron's Total Rewards Our team
members are our greatest asset. As an expression of our
appreciation, Aaron's is proud to offer outstanding career
training, competitive performance incentives, excellent advancement
opportunities, and a distinctive benefits package which includes: -
- Sundays off
- Employee assistance program
- Employee purchase program with exclusive discounts
- Physical and financial well-being programs
- Tuition reimbursement
- Employee Business Resource Groups
- 401(k) plan with contribution matching
- Paid time off, including vacation days, sick days, and
holidays
- Life and disability insurance
- Medical, dental and vision insurance
- Paid paternal leave
- Stock purchase plans
- Pay on Demand - **Benefits vary based on full- and part-time
employment status. - About Aaron'sAt Aaron's we offer sales and
lease-to-ownership of specialty items including furniture, consumer
electronics, home appliances, and accessories throughout the United
States and Canada. Our customers shop at Aaron's for the same
reason you should choose us for the next step in your career - our
ability to positively influence people's lives. If you are looking
for a company with the passion and dedication to make a difference
in the lives of customers and team members alike, join us
today.Aaron's is committed to creating a diverse and inclusive work
environment, celebrates our team members' differences, and is proud
to be an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race, color,
pregnancy, religion, sex, sexual orientation, gender identity,
national origin, age, disability, -veteran status, military duty,
gender expression, genetic information, or any other protected
class. Candidates who require accommodation during the recruitment
process should contact hrsupport@aarons.com.Aaron's is an Equal
Opportunity Employer. -#LI-Onsite#Indeed-Full-Time -
Keywords: Aarons, Auburn , Customer Accounts Manager, Executive , Auburn, Washington
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