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Account Manager - Business Development

Company: Currier Plastics
Location: Auburn
Posted on: May 27, 2023

Job Description:

JOB SUMMARY: The Account Manager's role is to oversee a portfolio of assigned customers, developing new business and coordinate activities between external customer and internal resources focused primarily in our medical market segment ESSENTIAL JOB FUNCTIONS: Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service, Product Development, Supply Chain, Operations and Quality departments) to improve the entire customer experience. This position will require travel to meet face to face with customers on a monthly basis RESPONSIBILITIES:

  • Serve as the lead point of contact for all customer account management matters
  • Must be able to articulate the capabilities at Currier
  • Build and maintain strong, long-lasting customer relationships which include customer & market intelligence
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly/yearly initiatives to internal and external stakeholders - KPI's
  • Develop new business with existing customers and/or identify areas of improvement to meet sales quotas (product profitability)
    • Forecast and track key account metrics (KPI's)
    • Prepare monthly reports on account status
    • Assist with challenging client requests or issue escalations as needed
    • Ability to understand technical information and translate into value for non-technical audiences
    • Excellent technical and communications skills including writing, editing and critical/analytical thinking skills Ability to work independently and demonstrate initiative, adaptability, and follow-through Requirements QUALIFICATION STANDARDS:
      • Proven work experience as an Account Manager, Key Account Manager
      • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executives
      • Solid experience with CRM software (e.g. Epicor, Salesforce) and MS Office (particularly MS Excel, PowerPoint, Word)
      • Experience delivering customer-focused solutions
      • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
      • Excellent listening, negotiation and presentation abilities
      • Strong verbal and written communication skills
      • BA/BS degree in Business Administration, Sales or relevant field experience
      • Must have clean driving record Benefits Currier Plastics Inc. Comprehensive Benefits Program: Currier Plastics is honored to be a Plastics News BEST PLACE TO WORK! Paid Time Off - Includes vacation, holidays, personal and sick time. *Group Medical Insurance - Currier Plastics participates in the Excellus medical and contributes a percentage of the medical insurance premiums.* Weekly deductions based on coverage range from $45 - $237/week. *Group Dental Insurance - Currier Plastics participates in the Guardian Dental plan and contributes a percentage of the dental insurance premiums* ($9.58/week for a family plan) *Group Vision Program- Currier Plastics participates in the Guardian Davis Vision Network Plan at a discounted price for eligible employees* ($1.35/week for a family plan) Flexible Spending Account (FSA) - This election offers pre-tax savings to reimburse qualified medical and child care expenses. 401K - Eligible to participate the 1st of the Quarter following 90 days of employment. CPI matches 50% on the first 6% you contribute to the plan. Profit Sharing- You will be an eligible participant in Currier Plastics Profit Sharing Plan. Based on the company's performance and the plan's criteria, you may receive monthly bonuses paid out quarterly. Long Term Disability - Currier Plastics pays for Long Term Disability coverage for all employees. Life Insurance - Currier Plastics pays for Life insurance for all eligible employees. Other Insurances - AFLAC offers a variety of additional insurance programs including Sickness, Disability, Cancer and Life for your consideration upon eligibility. There are also supplemental life insurance policies. The employee is responsible for 100% of the cost. The premiums are conveniently paid through payroll deduction and most can be made on a pre-tax basis. Employee Assistance Program - Free counseling services for a variety of topics available confidentially to employees and their immediate family. Tuition Reimbursement Program - Reimbursement of tuition for one course per semester on a sliding scale based on academic performance after one year of service. Employee & Family Social FUNctions - CPI Family Night, Summer Picnics, Golf Tournament, Holiday Gifts and Celebrations for Employees and Families.

Keywords: Currier Plastics, Auburn , Account Manager - Business Development, Executive , Auburn, Washington

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