Lead Retail Customer Service Associate
Company: FedEx Office
Location: Auburn
Posted on: March 16, 2023
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Job Description:
POSITION SUMMARY: The Lead Consultant is knowledgeable in all
areas of the Store's business, including print, signs & graphics,
and shipping, and consistently delivers a positive customer
experience to all customers. The Lead Consultant's time will be
spent taking customer orders; coordinating store activities;
providing pricing information; recommending the appropriate FedEx
Office products and services; producing complex orders; operating
equipment that requires advanced operational knowledge and
expertise; managing, monitoring and facilitating all production
processes. The Lead Consultant performs their duties utilizing
consultative skills to anticipate needs, suggest alternatives and
provide solutions to colleagues and customers. With leadership
direction, the Lead Consultant may provide direction to the
Consultant and solve escalated customer issues. GENERAL DUTIES AND
RESPONSIBILITIES: (This is a representative list of the general
duties the position may be asked to perform, and is not intended to
be all-inclusive) + Demonstrates consultative behaviors to ensure
friendly, polite, expert service is delivered to all customers +
Manages production flow to ensure all production orders are done
right and on time + Takes customer orders, giving pricing
information, performs consultative selling to customers, and
recommends FedEx Office products and services tracks and logs all
production jobs + Takes lead responsibility for digital imaging,
scheduling and running black and white or color production on full
service orders, including finishing services and large job
management + Sets up complex orders and performs multiple tasks at
the same time + Responsible for ensuring quality during and after
production process + Ensures communication among shifts +
Coordinates pick-up and delivery of customer orders + May provide
leadership to team members on an assigned shift + Assists in the
training of store team members + Collates, sorts and organizes
customer orders + Operates the Point of Sale terminal (POS),
handles financial transactions and makes change + Completes
required financial paperwork and may assist with financial
reporting including daily sales, close-outs and bank deposits +
Follows instructions of supervisors and assists other team members
in performing store functions + Follows FedEx Office standard
operating procedures as well as adhering to legal, HR, safety and
security policies and procedures + Secondary responsibility for
coordination of all shipping related services and activities, to
include: + Provides customer service by determining appropriate
shipping methods, informing customers of company products,
services, routes, and rates + Ensures quality customer service is
given to customers by providing packaging services, as well as
offering information about company products and services + Offers
assistance to customers by suggesting appropriate shipping methods.
Maintains inventory of shipping supplies + Assembles parcels and
prepares goods for shipping by wrapping items in insulation,
inserting items into shipping containers, weighing packages, and
affixing labels to parcels + All other duties as needed or required
MINIMUM QUALIFICATIONS AND REQUIREMENTS: + High school diploma or
equivalent education + 2+ years of specialized experience +
Excellent verbal and written communication skills + For new hires,
must meet all FedEx Office employment qualifications in force at
time of hiring + For current FedEx Office team members, must meet
hiring criteria for the position and transfer requirements as
outlined in the Team Member Handbook ESSENTIAL FUNCTIONS: + Ability
to stand during entire shift, excluding meal and rest periods +
Ability to move and lift 55 pounds + Ability, on a consistent
basis, to bend/twist at the waist and knees + Ability, on a
consistent basis, to communicate effectively with customers,
vendors, and other team members + Ability, on a consistent basis,
to perform work activities requiring cooperation and instruction +
Ability, on a consistent basis, to function in a fast-paced
environment, under substantial pressure + Ability, on a consistent
basis, to maintain attention and concentration for extended periods
of time + Ability, on a consistent basis, to work with minimal
supervision + Ability, on a consistent basis, to report regularly
to work and maintain established business hours in order to support
the FedEx Office business; regular attendance and/or reporting
could include regular attendance at a physical location and/or
maintaining established business hours depending on the scope and
nature of the position Additional Information Colorado, Nevada, New
York, California, Rhode Island and Washington Residents Only -
Compensation: Hourly: $18.75 - $22.00. The estimate displayed
represents the typical salary range or starting rate of candidates
hired in Colorado and/or Nevada and/or New York and/or Washington
and/or California and/or Rhode Island. Factors that may be used to
determine your actual salary may include your specific skills, your
work location, how many years of experience you have, and
comparison to other employees already in this role. This
information is provided to applicants in accordance to the Colorado
Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the
New York City Pay Transparency Law, Washington Equal Pay and
Opportunity Act and the California Equal Pay Act and the Rhode
Island Pay Equity Act. Quality Driven Management strives to deliver
market-leading customer experience, business excellence, and
financial return through a Quality-oriented culture and day-to-day
application of Quality science. + Suggests areas for improvement in
internal processes along with possible solutions. + Works with
management to reduce company costs/wastes, and to optimize
profitability in areas of responsibility. + Applies Quality
concepts presented at training during daily activities. + Supports
FedEx Office Quality initiatives. Employee Benefits: Comprehensive
and competitive benefits eligibility including Medical, Dental,
Vision, EAP. 401K Disability, Life Insurance, ESPP, Sick Time,
Holiday Pay, Vacation Pay We are an equal opportunity employer and
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status, or any other
characteristic protected by law. All offers of employment made by
FedEx Office are contingent upon the successful completion of a
background investigation and a pre-employment drug screen (which
must be completed within 2 business days of any conditional offer
of employment). The existence of a criminal record is not an
automatic or absolute bar to employment and a candidate's criminal
record will be considered individually based on factors such as the
relationship between the job sought and the criminal offense, the
timing of the offense, the nature of the offense, and any other
relevant information. FedEx Office will consider for employment all
qualified applicants, including those with criminal histories, in a
manner consistent with the requirements of applicable state and
local laws, including the San Francisco Fair Chance Ordinance and
the City of Los Angeles' Fair Chance Initiative for Hiring
Ordinance. America's Military Veterans and individuals with
disabilities are strongly encouraged to apply. If you have a
disability and you need assistance in order to apply for a position
with FedEx Office, please email us at HR.Recruiting@ .
Keywords: FedEx Office, Auburn , Lead Retail Customer Service Associate, Hospitality & Tourism , Auburn, Washington
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