Lead Supervisor I
Company: Tapestry, Inc.
Location: Auburn
Posted on: November 19, 2023
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Job Description:
Coach is a global fashion house founded in New York in 1941.
Inspired by the vision of Creative Director Stuart Vevers and the
inclusive and courageous spirit of our hometown, we make beautiful
things, crafted to last-for you to be yourself in.Coach is part of
the Tapestry portfolio - a global house of brands committed to
stretching what's possible.A member of the Tapestry family, we are
part of a global house of brands that has unwavering optimism and
is committed to being innovative and wholly inclusive. Visitpage to
learn more about Tapestry's commitment to equity, inclusion, and
diversity.The Lead Supervisor role is an integral part of the
store's overall success; modeling the behaviors needed todirectly
impact all aspects of our Company's business: Sales and Operational
Processes. This individual shows exemplary performance behaviors,
not only with work performed, but by representing Coach at its
highest standards. They serve as a true utilitarian player,
possessing the ability to adapt to all roles within the store
environment.Sample of tasks required of role:SALES:* Understands
organizational objectives and makes decisions in partnership with
the Store Manager(s) and Assistant Store Manager(s) that align with
Company priorities and values* Endorses, models and develops team
to deliver Coach's Selling and Service expectations* Enforces sales
strategies, initiatives and growth across all categories* Works
with Store Manager(s) and/or Assistant Store Manager(s) to flex
store business strategies and personal selling techniques to
contribute to overall store and financial results* Leverages floor
supervisor assignment responsibilities to deliver strong metrics;
remains results driven, including through team selling and selling
to multiple customers* Productivity Management: holds sales team
accountable for personal sales* Maximizes clienteling strategy in
partnership with the Store Manager(s) and Assistant Store
Manager(s); monitoring process over time to achieve business goals
and objectives* Builds credibility and trust with team, as well
with customers - serving as a personal fashion advisor to deliver
business results* Creates positive impressions with store team and
customers by bringing best self to work through business attire
consistent with Coach's Guide to Style* Acts as a brand ambassador
in the local market/mall to drive brand loyalty and business (i.e.
charity events, local associations, mall initiatives)* Sensitive to
customer and team needs and tailors approach by reading cues*
Solution-oriented and forward thinking in resolving customer
issues; partners with Store Manager(s) and/or District Manager as
appropriate* Develops both self and individual product knowledge
skills and remains aware of current collections* Understands the
positive sales impact staffing has on the business and recruits
accordingly* Coaches, develops and motivates the team on a daily,
weekly and monthly basis to meet goals and utilize Company tools;
delegates and empowers others and encourages individual growth*
Welcomes feedback and adapts behaviors; create short and long-term
goals to achieve personal metrics and performance development*
Regularly provides feedback to others; coaches performance to a
higher standard; provides constructive feedback to Store Manager(s)
and Assistant Store Manager(s)OPERATIONS:* Manages daily
operational tasks according to Coach standards, switching gears
based on the needs of the business both seamlessly and
pro-actively* Demonstrates strong business acumen* Interacts and
communicates with supervisor(s) on a regular basis; is adaptable
and flexible; maintains a calm and professional demeanor* Maintains
interior and exterior upkeep of the building with partnership from
the corporate office* Understands and uses all retail systems and
reporting tools to make informed decisions, taking appropriate
partners, as necessary* Adheres to all applicable Coach retail
policies and procedures including POS and Operations procedures*
Leverages Coach's tools and technology to support relationship
building and clienteling efforts, including driving sales and
achieving individual and team goals* Works with Store Manager(s)
and/or Assistant Store Manager(s) to flex store business strategies
to improve productive functions* Ensures all daily tasks are
completed without negatively impacting service of Coach
standardsCompetencies required:* Drive for Results: Can be counted
on to exceed goals successfully. Is consistently one of the top
performers. Very bottom line oriented. Steadfastly pushes self and
others for results.* Customer Focus: Is dedicated to meeting the
expectations and requirements of internal and external customers.
Gets firsthand customer information and uses it for improvements in
products and services. Acts with customers in mind. Establishes and
maintains effective relationships with customers and gains their
trust and respect.* Creativity: Comes up with a lot of new and
unique ideas. Easily makes connections among previously unrelated
notions. Tends to be seen as original and value-added in
brainstorming settings.* Interpersonal Savvy: Relates well to all
kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective
relationships. Uses diplomacy and tact. Can diffuse even
high-tension situations comfortably.* Learning on The Fly: Learns
quickly when facing new problems. A relentless and versatile
learner. Open to change. Analyzes both successes and failures for
cues to improve, experiments and will try anything to find
solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps
the essence and underlying structure of anything.* Perseverance:
Pursues everything with energy, drive and a need to finish. Seldom
gives up on anything before finishing, especially in the face of
resistance or setbacks.* Dealing with Ambiguity: Can effectively
cope with change. Can shift gears comfortably. Can decide to act
without having the total picture. Does not get upset when things
are up in the air. Doesn't have to finish things before moving on.
Can comfortably handle risk and uncertainty.* Strategic Agility:
Sees ahead clearly; can anticipate future consequences and trends
accurately; has broad knowledge and perspective; is future
oriented; can articulately paint credible pictures and visions of
possibilities and likelihoods; can create competitive and
breakthrough strategies and plans.* Building Effective Teams:
Blends people into teams when needed; creates strong morale and
spirit in his/her team; shares wins and successes; fosters open
dialogue; lets people finish and be responsible for their work;
defines success in terms of the whole team; creates a feeling of
belonging in the team.* Managerial Courage: Doesn't hold back
anything that needs to be said; provides current, direct, complete,
and "actionable" positive and corrective feedback to others; lets
people know where they stand; faces up to people problems on any
person or situation (not including direct reports) quickly and
directly; is not afraid to take negative action when
necessary.Additional Requirements:* Experience: 1- 3 years of
previous retail experience (cashier/stock experience, sales, etc.)
preferably in a luxury retail service environment. Possesses
current knowledge of fashion trends and competition in the
marketplace.* Education: High school diploma or equivalent; college
degree preferred.* Technical: Knowledge of cash register systems,
basic computer skills (including the ability to use iPad/laptop,
Mobile POS and Internet), utilize walkie talkie, understand and
read price and product release sheets.* Physical: Ability to
execute at a fast pace. Ability to communicate effectively with
customers and team. Ability to maneuver the sales floor, sales
shelves, and stock room; climbing, bending, and kneeling are
required. Ability to frequently lift and carry up to 25 pounds and,
at times, lift and carry product/cartons up to 50 pounds to process
product shipment/transfersSchedule: Ability to meet Coach
Scheduling & Availability Expectations, including ability to work a
flexible schedule, including nights, weekends, and holidays high
retail traffic and sales days (including but not limited to the day
after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day,
etc.).Our Competencies for All Employees
Tapestry, Inc. will provide applicants and employees with
reasonable accommodation for disabilities or religious beliefs. If
you require reasonable accommodation to complete the application
process, please contact Tapestry People Services at 1-855-566-9264
or Visit Coach at www.coach.com.BASE PAY RANGE $15.74 TO $23.00
Hourly
Keywords: Tapestry, Inc., Auburn , Lead Supervisor I, Hospitality & Tourism , Auburn, Washington
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