Operations Manager Hotel & Resort

Company: Interurban Suites Hotel
Location: Seattle
Posted on: February 13, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Bonus based on performance Competitive salary Free uniforms Opportunity for advancement Profit sharing Training & development MULTI PROPERTY OPERATIONS MANAGER We are a growing, multiproperty hospitality group seeking a handson Operations Manager Hotel & Resort to support daytoday operations at both Interurban Suites Hotel (Tukwila, WA) and Soap Lake Natural Spa & Resort (Soap Lake, WA), each a Dazzler Select by Wyndham property. This role will report to and coordinate with the COO and ownership and onsite leaders to ensure smooth, efficient operations across front desk, housekeeping, maintenance, and guest experience at our 85room extendedstay hotel in Tukwila, as well as our boutique wellness resort with lodging, cafe, spa, and events in Soap Lake. The ideal candidate is an adaptable, floorpresent leader who is comfortable spending time at both locations, building strong teams, and upholding Wyndham standards while creating welcoming, restorative stays for longterm guests, business travelers, and wellnessfocused visitors alike. Key Responsibilities Lead daily operations across both properties, providing floorlevel support in front desk, housekeeping, maintenance, and guest experience. Coordinate closely with the COO, ownership, and onsite leaders to align staffing, standards, and priorities across Interurban Suites Hotel and Soap Lake Natural Spa & Resort. Supervise, schedule, and work alongside team members to maintain exceptional service for extendedstay, business, leisure, and wellness guests. Travel regularly between Tukwila and Soap Lake to support teams, conduct walkthroughs, and ensure consistency in operations and brand standards. Serve as Manager on Duty (MOD) as needed, being highly visible on the floor and readily accessible to staff and guests. Personally monitor housekeeping and maintenance standards to ensure rooms, public areas, spa spaces, and amenities meet cleanliness, safety, and functionality expectations. Help manage labor and operating expenses, and monitor budget performance in coordination with the COO and property leadership. Handle guest concerns and service recovery with professionalism, empathy, and timely followthrough. Recruit, train, and mentor staff, fostering a collaborative, handson culture that reflects Wyndham and property values. Ensure compliance with Wyndham brand standards, company policies, and applicable safety and regulatory requirements at both locations. Preferred Qualifications Wyndham hotel experience strongly preferred, with familiarity in brand standards, systems, and QA processes. Extendedstay hotel experience highly valued, including understanding of longterm guest needs and operational nuances. Wellness hospitality and/or sparesort experience preferred (wellness hotels, spa operations, or retreatstyle properties). 57 years of progressive hotel or resort operations experience, with at least 3 years in a handson supervisory or management role. Demonstrated record of being a present, floorfocused leader rather than primarily officebased. Strong communication and interpersonal skills, with the ability to build trust and rapport across diverse teams and locations. Proven problemsolving skills and a willingness to step into operational gaps and do whats needed in real time. Proficiency with hotel property management systems; experience with extendedstay and/or multiproperty operations is a plus. Ability and willingness to travel regularly between Tukwila and Soap Lake, including periodic overnight stays in Soap Lake as needed. Guestfirst mindset, with a passion for hospitality, service excellence, and creating restorative experiences for guests and a supportive environment for staff. What We Offer Competitive pay range of 2535 per hour, depending on experience, with a true 40hour work week. Opportunity to lead operations at both an extendedstay Wyndham hotel in Tukwila and a boutique wellness resort with spa and cafe in Soap Lake. Collaborative, handson work environment with direct access to ownership and the COO and clear decisionmaking authority on the floor. Career growth potential within a multiproperty hospitality group, including future leadership opportunities as we continue to expand. Periodic travel between properties, with the possibility of shortterm onsite housing at Soap Lake during training or multiday visits, subject to availability. Employee discounts on lodging and spa services, plus participation in propertyspecific wellness and staff appreciation initiatives where available. To apply, please submit your resume and a cover letter detailing your relevant Wyndham, extended-stay, and wellness hospitality experience.

Keywords: Interurban Suites Hotel, Auburn , Operations Manager Hotel & Resort, Hospitality & Tourism , Seattle, Washington