Principal Product Manager, Voice of Community
Company: Amazon
Location: Bellevue
Posted on: April 8, 2026
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Job Description:
The Voice of Community (VoComm) team part of Community
Operations enables the community to have an ”empty chair“ in the
room as a reminder that we start from them and work backwards. We
earn the trust of the community by amplifying their voice,
transforming it into actionable insights, and building products
that empower Amazonians to innovate on behalf of the customer. We
are looking for a Principal Product Manager who is excited about
making a difference in our communities. In this role, you will be
the strategic driver behind how we listen to, understand, and act
on community insights across our product portfolio. You will
champion a "Community as Customer" mindset throughout the
organization while building products and frameworks that amplify
the voice of our community in every product decision we make. You
will develop and drive high-level strategic initiatives but will
also be willing to roll up your sleeves, dig in and get the job
done. Key job responsibilities Strategic Vision & Roadmap - Develop
and articulate a compelling short-term and long-term product vision
for Voice of Community initiatives that aligns with company
objectives - Build and maintain a cross-product roadmap that
integrates community feedback mechanisms across all product lines -
Define success metrics and KPIs that measure the impact of
community-driven product development Executive Stakeholder
Management - Build and nurture strong relationships with Directors,
Vice Presidents, and other senior leaders across the organization -
Present strategic recommendations and product proposals to
executive leadership - Influence and align cross-functional
stakeholders around Voice of Community priorities Product Adoption
& Evangelism - Drive adoption of Voice of Community products,
tools, and methodologies across user teams - Create compelling
narratives and business cases that demonstrate the value of
community insights - Develop training programs and enablement
materials to empower teams to leverage community feedback - Track
and communicate adoption metrics, success stories, and ROI to
stakeholders Community as Customer Mindset - Champion and embed a
"Community as Customer" philosophy throughout the product
organization - Establish best practices, frameworks, and playbooks
for incorporating user feedback into product development - Partner
with research, data science, and analytics teams to build robust
community listening capabilities - Foster a culture of community
empathy and customer-centricity across all teams Cross-Functional
Leadership - Mentor and guide product managers on community-centric
product development approaches - Represent the voice of the
community in cross organization reviews, planning sessions, and
strategic discussions - Bachelor's degree - Experience
owning/driving roadmap strategy and definition - 10 years of
blending product and program management skills to execute strategic
initiatives about process creation, standardization, and
improvement experience - 10 years of end to end product delivery
experience - Experience in data analysis and leveraging analytics
to make decisions - Bachelor's degree in computer science,
engineering, analytics, mathematics, statistics, IT or equivalent
Amazon is an equal opportunity employer and does not discriminate
on the basis of protected veteran status, disability, or other
legally protected status. Our inclusive culture empowers Amazonians
to deliver the best results for our customers. If you have a
disability and need a workplace accommodation or adjustment during
the application and hiring process, including support for the
interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more
information. If the country/region you’re applying in isn’t listed,
please contact your Recruiting Partner. The base salary range for
this position is listed below. Your Amazon package will include
sign-on payments and restricted stock units (RSUs). Final
compensation will be determined based on factors including
experience, qualifications, and location. Amazon also offers
comprehensive benefits including health insurance (medical, dental,
vision, prescription, Basic Life & AD&D insurance and option
for Supplemental life plans, EAP, Mental Health Support, Medical
Advice Line, Flexible Spending Accounts, Adoption and Surrogacy
Reimbursement coverage), 401(k) matching, paid time off, and
parental leave. Learn more about our benefits at
https://amazon.jobs/en/benefits . USA, TN, Nashville - 145,700.00 -
197,100.00 USD annually USA, VA, Arlington - 161,900.00 -
219,000.00 USD annually USA, WA, Bellevue - 161,900.00 - 219,000.00
USD annually
Keywords: Amazon, Auburn , Principal Product Manager, Voice of Community, IT / Software / Systems , Bellevue, Washington
