Service Desk Specialist

Company: RCM Technologies
Location: Auburn
Posted on: October 14, 2020

Job Description:

Reference # : 20-00818 Title : Service Desk Specialist Location : Auburn, WA Experience Level : Start Date / End Date : 10/05/2020 / 01/08/2021 Description Position Summary: * The Service Desk Specialist is a vital part of the contact between customers and Information Services exemplifying a professional demeanor and quality customer service in a 7 by 24 environment. * This is an entry level position providing hardware/software/network support to the customer primarily via (but not limited to) the phone. * Solving technology operational and application problems that customers face; assessing needs; troubleshooting problems to assure technical excellence and patient safety are characteristics of this position. * This position functons as a central point of contact and escalation for customer needs relating to personal computers, peripherals, software, network and system needs. The Service Desk Specialist works under supervision and may be required to work various shifts to support the 7 by 24 environment Minimum Requirements: * Two year of experience in a customer service type environment involving personal computer sales, support or installation. Specific experience may be substituted for education. Education/Licenses/Certifications: * A+ Certification or equivalent certifications. * AA in healthcare or computer science; Bachelor's degree in computer science or related field preferred. Technical School classes (technology).

Keywords: RCM Technologies, Auburn , Service Desk Specialist, Other , Auburn, Washington