Client Service Specialist Support
Company: Columbia Bank
Location: Auburn
Posted on: January 7, 2021
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Job Description:
Description
This position processes a variety of customer account transactions
quickly, competently and accurately. Provides an exceptional
banking experience to our customers by building relationships and
offering appropriate products and services.
Essential Job Functions:
Performs cash handling functions (deposits, withdrawals, cash
advances, payments, transfers, check cashing, etc.)
Balancing cash drawer and teller transactions
Learning basic knowledge of new and existing products and
services
Discuss and access customer's financial needs to identify and offer
appropriate products and services
Secure against loss by ensuring safekeeping of money in cash drawer
and prompt accounting or transfer of funds
Identify fraudulent activity
Read, understand and follow all relevant SOP's
Perform and support daily tasks that maintain the integrity of the
branch (balance ATM, process night drop, balance negotiable
instruments, process returned mail, balance credit card machine,
monitor lobby rate sheets and brochures)
Supports referral goals for branch by focusing and identifying and
referring basic bank products to the appropriate business
partner.
Provides an extraordinary customer experience
Other tasks as assigned
Has reliable transportation to travel between assigned branches in
a variety of geographical locations. Public transportation may not
be an option in some areas.
All employees are responsible for internal controls in the
performance of their assigned
duties. Internal Control responsibilities are established in
various policies, procedures, and documents, including the Code of
Conduct.
Minimum Job Requirements:
High School Diploma or GED
Some experience in customer service preferred.
Bilingual preferred
Ability to work in a fast-paced, cash handling environment
Maintain a professional demeanor at all times
Strong organizational and time management skills
Ability to work effectively as part of a team
Ability to pass teller training programs
Ability to develop and maintain working knowledge of Columbia Bank
policies, procedures and systems
Builds relationships with customers and internal teammates
Physical and Mental Requirements:
Ability to sit at a computer monitor for extended periods of
time
Ability to perform repetitive finger, hand, and arm movements
Ability to lift up to 15lbs.
Ability to effectively discern information and formulate
appropriate action
Ability to reach, squat, bend, and manually manipulate standard
office equipment
Ability to drive to various locations
Ability to think critically and provide appropriate solutions
Values and Behaviors:
Build enduring RELATIONSHIPS with clients and each other.
Drive INNOVATION that simplifies life and work.
Seek continuous GROWTH in your personal and professional
development.
Commit with HEART to serve others.
Extend TRUST in order to receive it.
At Columbia Bank we don't just accept difference, we advocate it,
encourage it, and celebrate it for the benefit of our employees,
our services and our community. We're proud to be an Equal
Opportunity Employer. Equal Opportunity Employer
Minorities/Women/Protected Veterans/Disabled
Keywords: Columbia Bank, Auburn , Client Service Specialist Support, Other , Auburn, Washington
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