Customer Accounts Specialist

Company: TriMas Corporation
Location: Auburn
Posted on: May 3, 2021

Job Description:

Customer Accounts Specialist

Company: Rieke

Primary Location: 500 W 7th Street, Auburn, IN 46706 USA

Employment Type: Salaried | Full-Time

Function: Customer Service

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Customer Accounts Specialist is the central point of contact for external Customers and the Rieke organization. They are the Voice of Rieke. The role is self-motivated, self-directed and will excel at the responsibilities below. The Customer Accounts Specialist takes the lead on customer purchase orders and initiatives for each assigned account and communicates customer-specific expectations with cross department resources (i.e. engineering, production and quality). This will include order management, standard quoting, logistics/supply chain, and invoicing for each unique customer.

The Customer Accounts Specialist ensures the infrastructure is in place to meet or exceed customer expectations. This position requires the ability to resolve difficult and complex issues and to work with cross-functional departments.

Main Duties & Responsibilities

Serves as primary point of contact with assigned key accounts.

• Works with accounts from placement of order through delivery
• Communicates with customer via calls/emails to handle requests, orders, provide information, or process complaints.
• Enter demand into Intercompany facilities around the globe.
• Manages customer POs from input through delivery/invoicing.
• Coordinate bookings with logistics forwarders.
• Works with scheduling teams to ensure all production orders are aligned with customer requirements.
• Input accurate dates for backlog within 24-48 hours.
• Provide freight quotation to customer.
• Creates and send proforma invoices.

2. Pricing, standard quoting, new item coordination and sample needs

• Works with customer directly on quoting projects within scope of standard products.
• Coordinates with Engineering & Technical Sales Specialist on drawing requests and new part setup.
• Ensure customer part numbers and item specifications are accurately entered into the ERP system.
• Enters sample orders, pre-production orders, and tooling orders.
• Support color matching and artwork requirements & approval.
• Support processing of decorated products.

3. Works closely with outside sales team to understand trends and identify growth opportunities and upcoming projects.

4. Enters and manages non-conformance for their customer in a timely manner. Provide and incorporate corrective action plans when necessary.

5. Coordinates all internal communication to assigned accounts.

6. Be expert in our system requirements, policies, and procedures as outlined in our quality and business management guidelines.

7. Continuously strive to improve customer relations with prompt efficient service to maximize customer satisfaction while also providing recommendations for new business improvements and streamlined approaches.

8. Support coworkers in best practices and teamwork toward achieving an exceptional customer experience.

9. Portrays a positive and professional image of the company and self when interacting with customers and colleagues.

10. Other duties as assigned.

Qualifications

• Bachelor's degree preferred or 5 years equivalent experience in like field.
• 2-5 years' experience in Sales, Customer Service, Marketing or Finance preferred.
• Proficient in Microsoft Excel and the Office Suite.
• Experience in Syteline or equivalent ERP system a plus.
• Strong customer focus and ability to multi-task in a fast paced and sometimes high stressed environment.
• Proven organizational, analytical and project management skills.
• Continuous Improvement focus, with a sense of compliance and flexibility.
• Limited travel may be required to establish and maintain customer relationships - less than 5%.

Keywords: TriMas Corporation, Auburn , Customer Accounts Specialist, Other , Auburn, Washington