Position summary: Maintains and controls boat, motor, trailer
and ATV parts inventory, assists and trains support staff and
assists external and internal customers with purchases of or
questions regarding parts.
Support a strong commitment to world class customer service and
ensure a pleasant and productive shopping experience for all
Assist with training of parts support positions. (CSR, Service
Writer, Warranty Clerk etc.)
Supervise work performed by parts support positions.
Receive inquiries from customers requesting retail parts, price
quotes or general information either by phone or at the parts
Research customer inquiries using Internet sites, manufacturer
contact or on-site reference materials.
Perform part sales transactions either on the phone or at the
Safeguard funds received and perform till reconciliation
procedures on a daily basis.
Create purchase orders to buy parts needed for stock, customer
or work order requirements and forward order to appropriate
Receive parts ordered and check shipping documents vs.
merchandise / quantities received for accuracy.
Perform data entry of parts received into the IDS inventory
Place merchandise received in designated location for easy
Verify and validate receipt of payment in full before special
order parts are shipped.
Issue parts to technicians and riggers as per work order
requirements then subsequently enter those parts issued on work
order in IDS to track parts inventory.
Verify and complete refund transactions on returned parts or
Ensure returned and warranty parts are sent back to the
appropriate vendor and credit is received.
Prepare for and conduct required parts inventories as per
Report and reconcile any inventory shortages or parts variances
resulting from physical inventory.
Perform daily and weekly reporting per SOP.
Maintain a clean and professional work area.
Follow all Company Policies and Procedures.
Perform other duties, assignments and responsibilities as
Education and/or Experience
High School education or equivalent experience
Mathematical Skills / Reasoning Ability
Ability to calculate figures such as discounts or percentages
and make change to customers
Ability to communicate in a friendly and professional manner to
our customers and other associates
Good phone etiquette
Able to lift up to 50 pounds
Able to stand for extended periods
Other Knowledge, Skills and Abilities
Ability to establish and maintain effective working
relationships with Management, coworkers and customers
Ability to operate computer and perform data entry functions
Marine knowledge helpful
Bass Pro Shops