Customer Service
Company: ProAmpac Holdings, Inc.
Location: Auburn
Posted on: May 3, 2021
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Job Description:
**Job Description** ProAmpac is a leading global flexible packaging company with
comprehensive product offerings. Our Seattle, WA plant, located in
Auburn, has an opening on our Customer Service team and we are
searching for a customer focused office professional that enjoys
being a key part of a small but dynamic team. In this role, you are
the liaison to our customers and responsible for delivering a
world-class experience. While this is a multifaceted position, the
overall broad objective is to provide assistance and support to
Plastic Packaging Sales internal and external customers resulting
in complete customer satisfaction and increased sales. Serve customers by providing product and service information;
resolving product and service problems. Customer Service
Representatives are responsible for orders from the stage of
engineering/item setup to shipment and invoicing. In this role you will: + Process customer orders. + Manage all customer interactions, inquiries (billing,
deliver/order status, process), concerns and claims, credits and
returns + Promote and cross-sell company products and services + Perform communication, administration & support functions + Participate in personal and team growth **Requirements** The most qualified candidates will have: + 4 years manufacturing Customer Service/Account Management
experience, ideally with plastics or printed materials + Experience and subject matter expert in the products and the
manufacturing process of the organizational products + Phenomenal administrative skills while multi-tasking and
delivering a world-class customer service experience + Professional communication skills and problem solving
abilities and the ability to build effective collaborative
relationships + Advanced computer skills, including Microsoft Office (Outlook,
Word, Excel, PowerPoint) and other applications + Experience working with ERP systems and customer order entry
portals + Ability to read, interpret, follow and respond to written and
verbal inquiries/requests and to calculate complex mathematical
equations + Work independently and as part of a team + Experience using Microsoft Office Suite (Word, Excel, Power
Point), Outlook email and calendar capabilities. + Maintains strict confidentiality and protects privacy of
confidential/sensitive information. + Exceptional time management and organization skills. Ability
to manage multiple tasks and projects simultaneously establishing
priorities to meet deadlines. **Area of Interest:** Customer Service **Department:** Customer
Service-9015 ProAmpac is an Equal Opportunity Employer:
Minorities/Women/Protected Veterans/Disabled.
Keywords: ProAmpac Holdings, Inc., Auburn , Customer Service, Other , Auburn, Washington
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