Medical Scheduler - Auburn

Company: Olympic Sports and Spine
Location: Auburn
Posted on: May 3, 2021

Job Description:

Olympic Sports & Spine is looking for a Medical Scheduler in our Auburn Clinic, who has experience working in a fast paced and professional medical office setting required. This position demands a high level of customer service skills including excellent communication with attention to detail and proficiency using Electronic Medical Records (EMR) system; Raintree preferred. Effective time management skills expected with ability to multitask and prioritize daily duties. We are looking for a dependable, mature person, with a pleasant demeanor who stays calm under pressure, that is looking for long term employment.OSS is committed to providing quality customer service and care to our patients and being a great employer to our employees. This is a full time position with full benefits; regular schedule shift that is Monday through Friday between 9am - 6pm.SUMMARY OF DUTIES: By utilizing all available resources and through communication with clinic providers and patients, ensures that as many appointments are scheduled as possible.JOB RESPONSIBILITIES:Call and schedule new patients referred via all automated referral queues, fax and mail the day the referral is received.Identify high priority patients from referral queues for immediately calls/scheduling.Perform the daily early morning schedule scrub to evaluate the openings and fill patients from the waitlist.Identify HOLD patients on waitlist, read the WAIT REASON and NOTES section to identify any patient that need to be called that day.Runs daily MIA report to identify patients to be called.Calls and schedules new patients from the waitlist throughout each day.Calls and schedules established patients from the waitlist per plan of care throughout each day.Completed reminder calls the day prior to an appointment for any patient who has no-showed for his or her previous appointment.Monitors schedule to immediately fill vacancies due to cancellations and no-shows.Moves scheduled patients to alternative providers at the clinic so to create openings to accommodate other patients with scheduling restrictions due to insurance rules, therapy needs, gender preferences or other requirements.Calls all no-show patients after 10 minutes of scheduled appointment time to reschedule or move to waitlist.Answers cancellation calls to assist patients in finding alternatives that will minimize future cancellations and to maintain the intended number of appointments per plan of care each week.Perform the daily early afternoon schedule scrub to evaluate the openings and fill patients from the waitlist.Attends to Medicaid admission limitation policies.Assist with other basic PSR duties as needed to facilitate front desk operational continuity and consistency.Participate in all required monthly staff meetings.Education/Experience:Minimum High School graduation or equivalent AND two years of experience in an appropriately related position OR Equivalent education/experience

Keywords: Olympic Sports and Spine, Auburn , Medical Scheduler - Auburn, Other , Auburn, Washington