Help Desk - Corporate IT

Company: Oak Harbor Freight Lines
Location: Auburn
Posted on: January 17, 2022

Job Description:

Oak Harbor Freight Lines' IT department is looking for a Service Desk Analyst to work out of our Auburn, WA location.DUTIES AND RESPONSIBILITIES

• Responsible for handling Tier 1 trouble tickets
• Resolve customer issues using mainly remote tools and over the phone
• Deploy Desktop PCs, Handheld Scanners, Desktop Scanners, and Printers
• Inventory Management
• Communicate with Internal and External Customers
• Shipping and Receiving of IT related hardware
• Maintaining a clean work environment
• Perform Daily review of checklistsQUALIFICATIONS
  • Experience with Windows 10, Android, and iOS.
  • Experience configuring and troubleshooting desktops, scanners and printers
  • Experience in Service Desk/Help Desk environment preferred
  • Excellent communications skills.
  • Ability to manage conflicting priorities.
  • Ability to deal with ambiguity.
  • Excellent customer service skills.
  • Ability to work with a team and solo when necessary
  • Strong functional and technical skills
  • Extremely organized
  • Process oriented
  • Ability to follow up and communicate

Keywords: Oak Harbor Freight Lines, Auburn , Help Desk - Corporate IT, Other , Auburn, Washington