Customer Support Representative
Company: MSCCN
Location: Auburn
Posted on: January 19, 2023
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Job Description:
Position Type: Full-time; Hourly Wage Scale : $18.00 - $22.00
per hour Location: In-Office; Auburn, WA Benefits: Full-time
Regular Employees (and their families) can enroll in medical,
dental, vision, basic life insurance, and 401K. Employees will also
accrue 80 hours of vacation per year for the first 9 years and
eight paid holidays throughout the calendar year. Responsibilities:
Answer all inbound calls from homeowners Assist homeowners with
trouble shooting of fireplaces and garage doors Maintain all orders
and parts Schedule and dispatch service technicians Assist with
sales Route and confirm jobs Ensure messages are constructive and
will be interpreted correctly Meet deadlines and offer support to
team members Maintain an organized filling system of interactions
with customers Ensure every customer is followed up with properly
and in a timely manner Accurately process orders, application
forms, requests and update transactions status Work with Customer
Care team to accurately maintain customer database Requirements:
High school diploma, GED or equivalent Prior experience working in
construction, HVAC, fireplace or garage industries is a plus
Excellent verbal and written communication skills, good
organizational skills and professional telephone skills Data entry
experience is a plus, but not required Organizational, time
management and customer service skills Strong analytical skills and
attention to detail Regular attendance is required Why get your
Career started with Fireside? With locations in both Oregon and
Washington Fireside is the Northwest premier provider of fireplace
hearth products and garage doors, specializing in the service and
installation of quality fireplaces, garage doors, BBQ, fire-pits
and more. We are a growing company that has been in business over
30 years. We pride ourselves in employee training and encourage
employee growth within the company. Fireside is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, ancestry, pregnancy, age, sexual
orientation, gender identity, marital status, protected veteran
status, medical condition or disability, or any other
characteristic protected by law.
Keywords: MSCCN, Auburn , Customer Support Representative, Other , Auburn, Washington
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