Patient Access Rep
Company: Franciscan Medical Group
Posted on: January 25, 2023
In 2020, united in a fierce commitment to deliver the highest
quality care and exceptional patient
experience, Virginia Mason and CHI Franciscan Health came together
as natural partners to build a new
health system centered around the patient: Virginia Mason
Franciscan Health. Our combined system
builds upon the scale and expertise of our nearly 300 sites of
care, including 11 hospitals and nearly
5,000 physicians and providers. Together, we are empowered to make
an even greater impact on the
health and well-being of our communities.
CHI Franciscan and Virginia Mason are now united to build the
future of patient-centered care across the
Pacific Northwest. That means a seamlessly connected system
offering quality care close to home. From
basic health needs to the most complex, highly specialized care,
our patients can count on us to meet
their needs with convenient access to the region's most prestigious
experts and innovative treatments
As a part of our organization, we currently offer the following
- Competitive starting wages (DOE) and training to grow within the
- Paid Time Off (PTO)
- Health/Dental/Vision Insurance
- Flexible health spending accounts (FSA)
- Matching 401(k) and 457(b) Retirement Programs
- Tuition Assistance for career growth and development
- premium account for additional support with children, pets,
dependent adults, and
- Employee Assistance Program (EAP) for you and your family
- Voluntary Protection: Group Accident, Critical Illness, and
- Adoption Assistance
- Wellness Program
Franciscan Medical Group, as part of Virginia Mason Franciscan
Health, is currently looking for a
full-time Patient Access Rep for the fast-paced Franciscan Heart &
Vascular Clinic in Auburn, WA.
Free parking and no weekends or organizationally recognized
This job is responsible for performing a variety of general
administrative support duties associated with
the patient intake process for the Franciscan Medical Group (FMG)
outpatient clinics in accordance with
established internal guidelines and procedures. Incumbents
typically interact with patients directly at the
front desk and/or on the phone to perform follow-up activities.
Work includes: 1) ensuring patient is checked in/out for care; 2)
collecting and entering demographic and
financial data in the patient's medical record; 3)
gathering/validating insurance information using routine
methods, scheduling patient appointments; 4) collecting co-pays,
co-insurance and prior balances; 5)
obtaining and processing of referrals, authorizations and
pre-certifications for patients requiring ancillary
testing and/or surgical procedures; and 6) working with patients to
ensure the patient's referral needs are
fulfilled and determining insurance benefit coverage for hardware
related items such as retail contact
lenses by working directly with patients' insurance carriers, ever
Work requires critical thinking, hearing the needs of the patient
meeting those needs by offering multiple
options and solutions, knowledge of insurance authorization/billing
privacy/confidentiality practices, as well as knowledge of medical
terminology and the patient intake
process. An incumbent following proper channels of communication in
handling daily and routine
problems and recognizing issues that need referral to management.
Strong customer service skills are
required offering the highest level of service to every patient
An incumbent is generally located either behind-the-scenes,
interacting with patients on the phone or at
the front desk, interacting with patients directly.
- Registers and/or checks patients in/out.
- Handles and reconciles payments.
- Continually monitor and reconcile issues prior to patient
- Processes referral orders and/or pre-authorizations.
- Coordinates appointments and ancillary services.
- Responds to patient questions regarding routine billing and
- Coordinates patient instructional/education activities.
- One year of customer service work experience is required, two
years preferred. Healthcare or
Call Center experience preferred.
Keywords: Franciscan Medical Group, Auburn , Patient Access Rep, Other , Auburn, Washington
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