Service Coordinator

Company: Pacific Power Group
Location: Auburn
Posted on: March 16, 2023

Job Description:

Pacific Power Group is hiring a Service Coordinator to join our Power Generation team in Auburn, WA.The Service Coordinator provides customer support and job coordination for generator technicians who perform on-site services including installation, maintenance, and repairs. Opens and closes all service-related repair orders, invoices and purchase orders. Coordinates and manages technician travel logistics, time entry and expenses. A successful candidate will have superior, customer service, administrative and communication skills.Pacific Power Group is engaged in the sales and service of new and re-manufactured Allison Transmissions, industrial engines, power generation products, and marine power solutions. We pride ourselves on providing exceptional service to all of our clients and are characterized by steadfast integrity and a deep commitment to providing distinctive value through the talent and expertise of our people.The Power Generation team is proud to support critical facilities and regional infrastructure all over the Pacific Northwest. We strive to provide exceptional service to all our customers and ensure their standby, backup power is available when needed.Benefits include: Health insurance, 15 Paid Time Off ("PTO") days, 9 Paid Holiday's, Dental Insurance, Vision Insurance, Basic Life Insurance, Voluntary Life Insurance, Accidental Death & Dismemberment Insurance, 401(k) matching, Referral Program, Flexible Spending Account (medical and dependent care), Health Savings Account, Critical Illness, Hospital Indemnity, Accident, Parental Leave Pay, Bereavement Pay, Jury Duty Pay, Professional Development Assistance, Employee Assistance Program.Salary: $24.00 to $29.00 per hour, based on skills and experience.What you will do:The responsibilities of the Service Coordinator include, but are not limited to the following:Communicate with customers to schedule and coordinate work effortsStage technician work including, but not limited to pulling jobs, sending pertinent information to techs, securing permits, making travel arrangements.Open service repair orders and provide technicians necessary information to perform scheduled tasksPerform field technician time entriesEnter technician and repair order expensesReview and close service repair orders including sending invoices and service summaries to customersPerform office administrative tasks including, but not limited to filing, daily cash reporting, ordering office supplies, and answering phones.Perform confidence testing e-filingPrepare and process warranty paperworkEnter and record prevailing wage information for technician workPerform and coordinate third party coordination and billingOpen and close PO's for sublets and service expensesPrepare and report monthly mileage and quarterly state contract informationAid in setting up customer accounts by communicating and relaying account requests to corporate accountingEnter approved contracts into PM Tracker application/toolAid in maintaining pertinent customer account information (i.e. ship-to addresses, billing addresses, contacts)Perform other duties as assigned.Qualifications:2+ years' experience in service department administration-preferredHigh school diploma or general education degree (GED)Basic knowledge of generators, diesel and gaseous engines, controls, and systems (preferred)Excellent computer and general office skills (MS Office, emails, typing, etc.)Strong office/administrative skillsStrong communication skills both written and verbalStrong prioritization skills, maintains focus with interruptions, ability to guide work priorities for othersStrong critical thinking and problem solving skillsPhysical and Mental Requirements:Ability to sit, stand, and walk for extended periods of timeAbility to lift up to 25 poundsAbility to see, hear, talk and touchAbility to use repetitive motion with computer, keyboard, and mouseAbility to work in a fast-paced/high pressure environmentAll offers of employment are contingent upon the successful completion of a background check and drug screening.Pacific Power Group shall abide by the requirements of 40 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).Pacific Power Group will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. Pacific Power Group will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin.Pacific Power Group will not discriminate against any employee or applicant for employment because they are a disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, or Armed Forces service medal veteran (hereinafter collectively referred to as "protected veteran(s)") in regard to any position for which the employee or applicant for employment is qualified.Pacific Power Group will not discriminate against any employee or applicant for employment because of physical or mental disability in regard to any position for which the employee or applicant for employment is qualified."EEO/AA Employer/Vet/DisabledEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Pacific Power Group, Auburn , Service Coordinator, Other , Auburn, Washington