Lead Retail Customer Service Associate
Company: FedEx
Location: Auburn
Posted on: March 16, 2023
|
|
Job Description:
POSITION SUMMARY: The Lead Consultant is knowledgeable in all
areas of the Store's business, including print, signs & graphics,
and shipping, and consistently delivers a positive customer
experience to all customers. The Lead Consultant's time will be
spent taking customer orders; coordinating store activities;
providing pricing information; recommending the appropriate FedEx
Office products and services; producing complex orders; operating
equipment that requires advanced operational knowledge and
expertise; managing, monitoring and facilitating all production
processes. The Lead Consultant performs their duties utilizing
consultative skills to anticipate needs, suggest alternatives and
provide solutions to colleagues and customers. With leadership
direction, the Lead Consultant may provide direction to the
Consultant and solve escalated customer issues. GENERAL DUTIES AND
RESPONSIBILITIES: (This is a representative list of the general
duties the position may be asked to perform, and is not intended to
be all-inclusive) * Demonstrates consultative behaviors to ensure
friendly, polite, expert service is delivered to all customers
* Manages production flow to ensure all production orders are done
right and on time
* Takes customer orders, giving pricing information, performs
consultative selling to customers, and recommends FedEx Office
products and services tracks and logs all production jobs
* Takes lead responsibility for digital imaging, scheduling and
running black and white or color production on full service orders,
including finishing services and large job management
* Sets up complex orders and performs multiple tasks at the same
time
* Responsible for ensuring quality during and after production
process
* Ensures communication among shifts
* Coordinates pick-up and delivery of customer orders
* May provide leadership to team members on an assigned shift
* Assists in the training of store team members
* Collates, sorts and organizes customer orders
* Operates the Point of Sale terminal (POS), handles financial
transactions and makes change
* Completes required financial paperwork and may assist with
financial reporting including daily sales, close-outs and bank
deposits
* Follows instructions of supervisors and assists other team
members in performing store functions
* Follows FedEx Office standard operating procedures as well as
adhering to legal, HR, safety and security policies and
procedures
* Secondary responsibility for coordination of all shipping related
services and activities, to include:
* Provides customer service by determining appropriate shipping
methods, informing customers of company products, services, routes,
and rates
* Ensures quality customer service is given to customers by
providing packaging services, as well as offering information about
company products and services
* Offers assistance to customers by suggesting appropriate shipping
methods. Maintains inventory of shipping supplies
* Assembles parcels and prepares goods for shipping by wrapping
items in insulation, inserting items into shipping containers,
weighing packages, and affixing labels to parcels
* All other duties as needed or required MINIMUM QUALIFICATIONS AND
REQUIREMENTS: * High school diploma or equivalent education
* 2+ years of specialized experience
* Excellent verbal and written communication skills
* For new hires, must meet all FedEx Office employment
qualifications in force at time of hiring
* For current FedEx Office team members, must meet hiring criteria
for the position and transfer requirements as outlined in the Team
Member Handbook ESSENTIAL FUNCTIONS: * Ability to stand during
entire shift, excluding meal and rest periods
* Ability to move and lift 55 pounds
* Ability, on a consistent basis, to bend/twist at the waist and
knees
* Ability, on a consistent basis, to communicate effectively with
customers, vendors, and other team members
* Ability, on a consistent basis, to perform work activities
requiring cooperation and instruction
* Ability, on a consistent basis, to function in a fast-paced
environment, under substantial pressure
* Ability, on a consistent basis, to maintain attention and
concentration for extended periods of time
* Ability, on a consistent basis, to work with minimal
supervision
* Ability, on a consistent basis, to report regularly to work and
maintain established business hours in order to support the FedEx
Office business; regular attendance and/or reporting could include
regular attendance at a physical location and/or maintaining
established business hours depending on the scope and nature of the
position Additional InformationColorado, Nevada, New York,
California, Rhode Island and Washington Residents Only -
Compensation: Hourly: $18.75 - $22.00. The estimate displayed
represents the typical salary range or starting rate of candidates
hired in Colorado and/or Nevada and/or New York and/or Washington
and/or California and/or Rhode Island. Factors that may be used to
determine your actual salary may include your specific skills, your
work location, how many years of experience you have, and
comparison to other employees already in this role. This
information is provided to applicants in accordance to the Colorado
Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the
New York City Pay Transparency Law, Washington Equal Pay and
Opportunity Act and the California Equal Pay Act and the Rhode
Island Pay Equity Act. Quality Driven Management strives to deliver
market-leading customer experience, business excellence, and
financial return through a Quality-oriented culture and day-to-day
application of Quality science. * Suggests areas for improvement in
internal processes along with possible solutions.
* Works with management to reduce company costs/wastes, and to
optimize profitability in areas of responsibility.
* Applies Quality concepts presented at training during daily
activities.
* Supports FedEx Office Quality initiatives. Employee Benefits:
Comprehensive and competitive benefits eligibility including
Medical, Dental, Vision, EAP. 401K Disability, Life Insurance,
ESPP, Sick Time, Holiday Pay, Vacation Pay We are an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law. All
offers of employment made by FedEx Office are contingent upon the
successful completion of a background investigation and a
pre-employment drug screen (which must be completed within 2
business days of any conditional offer of employment). The
existence of a criminal record is not an automatic or absolute bar
to employment and a candidate's criminal record will be considered
individually based on factors such as the relationship between the
job sought and the criminal offense, the timing of the offense, the
nature of the offense, and any other relevant information. FedEx
Office will consider for employment all qualified applicants,
including those with criminal histories, in a manner consistent
with the requirements of applicable state and local laws, including
the San Francisco Fair Chance Ordinance and the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance. America's
Military Veterans and individuals with disabilities are strongly
encouraged to apply. If you have a disability and you need
assistance in order to apply for a position with FedEx Office,
please email us at HR.Recruiting@.
Keywords: FedEx, Auburn , Lead Retail Customer Service Associate, Other , Auburn, Washington
Click
here to apply!
|