Automotive Service Advisor, 45k-65k, Now open in 14 states
Company: CarHop
Location: Auburn
Posted on: March 20, 2023
Job Description:
CarHop is looking for a Automotive Service Advisor to join our
team. The Service advisor will be based out of a CarHop store and
is responsible for overseeing warranty repairs and repairs of
vehicles being prepared for sale. The ideal candidate is prompt and
reliable, has superior mechanical knowledge and excellent
communication. He/she will have a mechanical background and proven
track record motivated to provide superior service.***** Prefer
transmission experience and knowledge *****Responsibilities: -
- Analyze repair orders from repair shops determine appropriate
repairs & work within pre-established guidelines to authorize work
to be performed
- Research, and negotiate service terms with, preferred service
providers in proximity to new and existing CarHop branch
locations.
- Research, and negotiate service terms with, parts providers,
order & arrange timely delivery of auto parts to specific preferred
service providers.
- Partner with Reconditioning team to identify service issues
with inventory vehicles & determine appropriate steps to remedy the
issue.
- Correspond with internal CarHop staff as well as preferred
service providers via email & phone, & at times in-person (when
necessary)
- Demonstrate close working relationships and cooperation with
other work groups including Recon, Buyers, Branch Managers as well
as within the Operations Team.
- Act as Liaison between the Company, vendor & repair shop
network. -
- Consistently display calm and positive professional demeanor
with internal and external customers and vendors in meeting our
business needs
- Accurately document - inventory information on location, status
of repairs, and estimated time of completion, as well as customer
information on warranty repairs -
- Provide technical information when necessary
- This individual must demonstrate company focus and follow
established criteria in all decisions and communication, keep the
goal of profitable sales and customer satisfaction in
mindAutomotive Service Coordinator Requirements: -
High school diploma or GED required;
ASE certification preferred but not requiredMust be willing to work
until 6:00 pm Monday - FridayA minimum of 3 years of auto
mechanic/technician, warranty claims or service advisor/writing
combined with required mechanic experience is preferred.
Problem-solving skills and current mechanical aptitudeDe-escalation
experience and/or advanced customer service/negotiation
skillsKnowledgeable about vehicle safety requirementsAbility to
build strong relationships with shops/vendors and display excellent
verbal & written communication skillsAbility to multitask and
manage your workflow in a timely, accurate and consistent
basisIntermediate or advanced computer skills, including experience
with MS OutlookMust be willing to submit to pre-employment criminal
background inquiry, and results must be consistent with company
hiring standardsService Coordinator Benefits:
Great starting compensation!Great
work/life balance - Monday - Friday hours!Full health benefits
(Medical/Dental/Vision/Flex spend)401 (k) w/ company matchPaid time
off (PTO) and paid holidays About CarHop: CarHop, an
industry-leader in the Buy-Here, Pay-Here marketplace, specializing
in helping those who have not quite perfect credit to achieve
transportation independence! With nearly 40 locations nationwide,
and growing, we've made a difference by Helping People Drive and
changing the lives of thousands of people.
Opportunity for advancement , 43% of
CarHop staff have been promoted internally. - - A fun work
environment filled with awesome people!A rewarding job experience
helping people drive & changing lives! - 90% of CarHop staff say
they do meaningful work. - We don't just provide cars, we change
lives!We give you the tools succeed with regular ongoing training,
coaching, and mentoring.Auto Mechanic, Automotive Technician,
Warranty Claims, Service Advisor, Service Writing We are an equal
opportunity employer and prohibit discrimination/harassment without
regard to race, color, religion, creed, age, sex, national origin,
ancestry, marital status, familial status, pregnancy, disability
(including those related to pregnancy or childbirth), military or
veteran status, membership or non-membership in a labor
organization, sexual orientation, gender identification, genetic
information, status with regard to public assistance, or any other
characteristic or activity protected under federal, state, or local
law. Powered by JazzHR
Keywords: CarHop, Auburn , Automotive Service Advisor, 45k-65k, Now open in 14 states, Other , Auburn, Washington
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