Senior Patient Care Coordinator - Seattle, WA
Company: Optum
Location: Seattle
Posted on: May 26, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology, to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. -Here, you will find a
culture guided by inclusion, talented peers, comprehensive benefits
and career development opportunities. Come make an impact on the
communities we serve as you help us advance health optimization on
a global scale. -Join us to start -Caring. Connecting. Growing
together. - - -
The -Senior Patient Care Coordinator (Breast Imaging & Diagnostic
Imaging Scheduler) -is responsible for the completion of set
processes and protocols. Works cooperatively with all members of
the care team to support the vision and mission of the
organization, deliver excellent customer service, and adhere to
Lean processes. Supports the teams in meeting financial, clinical,
and service goals.
Schedule: -Monday-Friday 8am-5pm PST
Locations: The Polyclinic at Northgate Plaza, 5th Floor, 9709 3rd
Ave NE, Seattle, WA
Primary Responsibilities:
First point of contact for our patients. Sets the tone for a
positive experience
Exhibits empathy, courtesy, competence, efficiency and care
Schedule appointments and procedures, following standard
guidelines
Uses Multiple computer and phone systems to fulfill patient needs
over phone
Verifies patient information, while documenting in their Electronic
Health Record (EPIC)
Advises patients of their responsibilities regarding insurance and
referral information
Checks in patients for breast imaging exams
Answers phones for breast imaging and diagnostic imaging
departments
Makes outgoing calls for breast imaging and diagnostic imaging from
a phone queue
Rescheduling patients, as needed
What are the reasons to consider working for UnitedHealth Group? -
- Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
-Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear directions
on what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
2+ years of customer service experience
1+ years of experience in a healthcare setting or medical field
Preferred Qualifications:
EMR (Electronic Medical Record) experience
Knowledge/understanding of CPT/ICD-10 coding
Excellent communication skills and phone etiquette -
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The salary range for this role is $19.86 -to $38.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations. -
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UnitedHealth Group -is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Auburn , Senior Patient Care Coordinator - Seattle, WA, Other , Seattle, Washington
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