Member Services Representative
Company: Careerbuilder-US
Location: Auburn
Posted on: January 18, 2023
Job Description:
Job DescriptionMISSION Planet Fitness LLC: Our mission is to
improve the general health and exercise needs of our community
through our Judgment Free Zone Environment, while providing a great
member experience.VISION Planet Fitness LLC: Our Vision is to
create an environment where people aspire to reach their full
potential.**SIGN ON BONUS $250!**Job SummaryThe Member Services
Representative will be responsible for creating a positive member
experience by providing a superior level of customer service to
Planet Fitness members, prospective members and guests.Essential
Duties and Responsibilities
- Greet members, prospective members and guests, providing
exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a
variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and
professional manner and elevate to Assistant Manager or Manager as
needed.
- Assist in maintaining the neatness and cleanliness of the
club.Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the members expectations.
- Strong listener with the ability to empathize and problem
solve.
- Demonstrate diplomacy in all interactions while using
appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during
shift.Employees at a franchise location are employed by the
Franchisee and are not employees of PFHQ (the Franchisor). PFHQ
neither dictates nor controls labor or employment matters for
franchisees or their employees, and does not retain any reserved
authority to control the terms and conditions of employment for
franchisees or their employees. Each franchisee is responsible for
ensuring compliance with local, state and federal law.by
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Keywords: Careerbuilder-US, Auburn , Member Services Representative, Sales , Auburn, Washington
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